Terms of Service

Web Design & Development Services

Last Updated: April 3, 2025

1. Introduction & Services

Important: By engaging my services, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please discuss this with me before proceeding with any project.

These Terms of Service govern the provision of web design and development services by me, Tavia Gilbert, operating as an individual web designer and developer. My services may include, but are not limited to:

  • Website design and development
  • Responsive UI/UX design
  • Website maintenance and updates
  • Custom web application development
  • E-commerce solutions
  • SEO optimization
  • Website performance optimization
  • Content management system implementation

2. Project Process

My typical web design and development process includes the following phases:

  1. Discovery: Initial consultation to understand your requirements, goals, target audience, and preferences.
  2. Proposal: Providing a detailed project proposal including scope, timeline, and cost estimate.
  3. Design: Creating wireframes and visual designs for approval.
  4. Development: Building the functional website according to approved designs.
  5. Testing: Quality assurance across devices and browsers.
  6. Deployment: Launching the website on the agreed hosting platform.
  7. Training: Providing instructions on how to use and update your website.

3. Client Responsibilities

For the successful completion of your project, you agree to:

  • Provide timely and clear communication throughout the project
  • Supply necessary content (text, images, videos, etc.) in the requested format and timeline
  • Review and provide feedback on deliverables within the agreed timeframe
  • Make payments according to the agreed schedule
  • Obtain proper licenses for any third-party assets (fonts, images, plugins, etc.) that you request to be used
  • Provide access to necessary accounts (hosting, domain, etc.) when required

4. Payment Terms

Unless otherwise agreed in writing, my payment terms are as follows:

  • 50% non-refundable deposit before project commencement
  • Remaining 50% upon project completion, prior to website launch or file handover
  • Additional work beyond the agreed scope will be billed separately
  • Late payments (more than 14 days overdue) will incur a 5% monthly interest charge

5. Revisions & Change Requests

My project proposals include a specific number of revision rounds for design and development work. Revisions requested beyond this number, or changes to previously approved work, may incur additional charges at my standard hourly rate.

Substantial changes to the project scope may require a revised proposal and timeline. I will notify you if your requested changes fall into this category.

6. Project Timeline & Delays

Project timelines will be outlined in the proposal. While I strive to meet all deadlines, the final timeline depends on prompt client feedback and content delivery. Delays in client responses or content submission may result in project timeline extensions.

If a project remains inactive for more than 30 days due to lack of client response or required materials, I reserve the right to consider the project abandoned. Reactivating the project may incur additional fees.

7. Intellectual Property Rights

Client Content

You retain all rights to content you provide (text, images, logos, etc.). You confirm you have the legal right to use this content.

Final Deliverables

Upon full payment, you receive ownership rights to the final website design and code created specifically for your project.

My Tools & Methods

I retain rights to frameworks, code libraries, and development methods used in creating your website.

Portfolio Rights

I reserve the right to display your completed project in my portfolio unless explicitly agreed otherwise.

8. Website Hosting & Maintenance

Unless specifically included in our agreement, you are responsible for securing and paying for website hosting services. I can recommend suitable hosting providers based on your needs.

After project completion, I offer website maintenance and update services under separate agreements. Websites require regular updates and maintenance to remain secure and functional; this is not automatically included in the initial project scope.

9. Browser & Device Compatibility

I develop websites to work on current versions of major browsers (Chrome, Firefox, Safari, Edge) and to be responsive across devices (desktop, tablet, mobile). Support for legacy browsers or specific device configurations may require additional development time and costs.

10. Termination

Either party may terminate the project with written notice. In case of termination:

  • You will be billed for all work completed up to the termination date
  • The initial deposit is non-refundable
  • If termination occurs after more than 50% project completion, full payment may be required
  • Upon full payment for work completed, you will receive all completed deliverables

11. Limitation of Liability

I strive to deliver high-quality work but cannot guarantee that the website will be error-free or function uninterrupted. My liability is limited to the amount paid for the project. I am not responsible for:

  • Third-party services (hosting downtime, payment processors, etc.)
  • Content errors or inaccuracies provided by you
  • Loss of revenue or business opportunities related to the website
  • Changes made to the website by you or third parties after project completion
  • Security breaches not directly caused by my negligence

12. Confidentiality

I respect the confidentiality of your business information and project details. I will not share sensitive information with third parties except as necessary to complete your project (e.g., with hosting providers or specialized developers if required).

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

14. Changes to Terms

I reserve the right to modify these Terms of Service at any time. Current terms will apply to projects active at the time of modification. For new projects, the most recent version will apply.

15. Contact Me

If you have any questions about these Terms, please contact me:

Email: contact@taviagilbert.design

Client Agreement

By engaging my services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. These terms, along with any project proposal or contract, constitute our complete agreement.